Delivery options
- Standard, 2–3 working days — $3.99, free over $40
- Next working day, order before 3pm — $6.99
- Click & Collect from our Manchester store — free, ready within 2 hours
Returning an item
- Raise a return from your confirmation email using your order number
- Food and treats must be unopened and in date; gear unused with tags
- Use the prepaid label, or book a courier for beds and crates
- Refunds reach your original payment method within 5 working days
What if my order arrives damaged?
Send us a photo within 48 hours and we'll send a replacement straight away.